Update to Office Policies

UPDATED 4/27/2020

Dear Union Pediatrics families,

Please read the following updates, which include Phase 1 requirements from the state of KY, and guidelines regarding office changes during the coronavirus outbreak:

First, we are open and available. We do ask that you call first, for any reason. If you need forms completed, we ask that you upload them to the portal. We will complete them and return them through the portal. To help keep each other safe, we ask that you not come to the office for paperwork.

At this time, we are limiting the number of children we see in the office. As much as possible, we will see well visits and newborn hospital follow-ups in the morning. We are asking that those who have ADHD, asthma, or behavioral health follow-ups sign up for our Telemedicine service. (instructions below)

Telemedicine is still the method of choice to be used for any non-well visits, per the state of KY (unless an in-person visit is absolutely necessary) 

Telemedicine visits will be scheduled throughout the day. ALL children with fever, cough, runny nose, sore throat, or shortness of breath will be scheduled via telemedicine. We CANNOT see these children in the office without prior evaluation via telemedicine.

When using our Telemedicine service, you WILL see Dr. Warner, not some strange provider from somewhere else in the country.

Instructions for registering for our Telemedicine service can be found here. For the service to work, you will need to use Google Chrome as your internet browser, if you are using a computer. You can also download the App, as outlined. Please be aware that telemedicine visits, telephone calls, and portal messages will be billed to your insurance company and you will be billed for any patient responsibility. For telemedicine visits, $70 will be collected, and refunded to you as determined by your insurance’s EOB, if necessary. Telemedicine visits are considered equivalent to in-office visits.

All sick visits will first be triaged by phone. If we feel your child needs to be seen, an appointment will be made, and your child may be examined outside the office, in your vehicle. Alternatively, we may feel your child can be seen using our Telemedicine service.

For those who have in-office appointments, we ask that only one parent and the patient come to the visit. We ask that you cancel and reschedule well visits if the child or parent is ill with fever and/or upper respiratory symptoms. It is very important to limit as many visits in the office as possible to reduce exposure to our patients, families, and staff.

Effective Monday, April 27th, anyone, over 2 years of age, coming into the office must wear a mask or covering over their mouth and nose, per the state of KY’s Phase 1 plan. This will be the new “normal” not only for medical office visits, but possibly for future visits to any business, as they are phased in. Though we will have disposable masks available in the office, we do recommend finding something suitable and comfortable for your family to utilize.

We appreciate the opportunity to care for your children during this crisis, and are here to support you.